User: “My computer is saying that my account is locked out. I have no idea how this keeps happening.”
What we really say: “Oh, it’s no problem. It happens to everyone now and then.”
What we want to say: “This is the 87th time this year and the third time this week. How about we try actually remembering it from one minute to the next and then figure out how to type it in correctly!!!”
User: “My computer is saying that my account is locked out. I have no idea how this keeps happening.”
What we really say: “Oh, it’s no problem. It happens to everyone now and then.”
What we want to say: “This is the 87th time this year and the third time this week. How about we try actually remembering it from one minute to the next and then figure out how to type it in correctly!!!”