User Setup on Computer

A user called, and requested to be setup on a computer that wasn’t their normal one. (This is a standard scenario at my company) I asked if they had logged in yet, and they stated NO, and that they were logged in as (Insert Random Username Here). Then the user asked if they should log off.

Now, we work in an environment where HIPAA Rules apply, So this user should KNOW better.

Attachment Issues

A user just called up for support. She had received an e-mail with an attachment, and every time she double-clicked on the Excel attachment, a spreadsheet kept popping up and getting in her way. A spreadsheet. A. Freaking. EXCEL. Spreadsheet.

It was the attachment she ‘couldn’t’ open because a spreadsheet kept getting in her way.

After explaining this to her a few times, she gave up in frustration.