Last week, I was at my parents’ house, and my dad told me he got this blue screen on his laptop that went away after a few seconds that said he needed to reboot. It was likely one of the notifications from my RMM tool just doing its job, but my dad thought it was […]
This story is one from around 2010. I was on rotation at the Hel Desk, and a nurse calls in and she complained that a piece of equipment was down and she needed IT to fix it. I asked her what kind of equipment it was. She said it was medical equipment, which is more […]
An old client of mine who I’ve had no contact with for over two years when he opted to switch IT companies called me because SentinalOne was still on his Surface Pro and his current IT tech tried and failed to upgrade the Surface Pro to Windows 11 because he claimed S1 was blocking the […]
Earlier today, I got an email from the longest client I’ve had for my business. The email he forwarded was from Zywave and it looked like a cold email sent to her directly. Right away, my IT senses were tingling. A quick Google search showed fairly recently they had to settle an $11 million dollar […]
The last few days, I’ve been having issues with $troubleUser. She’s gotten on y case or called for things that were either incredibly insignificant, or complete non-issues. – Monday: Had to go into the office to set up a computer for a new employee, and of course, $troubleUser was there. She was going on and […]
Yesterday, my dad called out of the blue to ask if I had a spare HDMI cable. I had several laying around, so I told him to come by to pic one up. For any normal person, this is a process that would take ~15 seconds. But not my father. While still on the phone […]
The trouble user I posted about a while back, she’s proven to be just as advertised. The other day, she emails me, saying she can’t get to one particular website, and it’s an emergency because it’s critical to her job. I reply back as soon as I could since I was in the midst of […]
I’ve had a long time client who’s a retired CPA, who’s been doing people’s taxes literally since JFK was in office, and he always seems to call/email/text at the most inconvenient times about largely insignificant things. Full disclosure, he does occasionally have legit issues, but those occur for him perhaps once every 10-12 months, if […]
A few weeks ago, a client I’ve had for years had an employee who was retiring, so they needed to hire a replacement. The lady they hired, I could tell from the jump, she was going to be trouble. Within the first two minutes of trying to set up her laptop, she interrupted me no […]
It was a relatively typical day in the IT department; My fellow admins and I were working on the network, ensuring everything was running smoothly. We had been receiving a high volume of requests from users, so I was glad to have help from some fellow admins on the helpdesk lines. I was especially delighted […]