We do a lot of support for remote sites. I had a user call in today and asked for a program to be installed on their computer… Then another… Then another… Then Another… Usually for an install like this, We would have scripted it, Not just do a one off when I am the only […]
A User called to be setup on the computer they are at and was complaining that “Program Name” wasnt working. When we asked her what the computer name she was at, she told it to us and asked if she needed to be logged in. We said yes, she then said that she needed to […]
Our company had an issue with our ISP a couple weeks ago. There was a fiber cut and we lost Internet because of it. Now… Trying to be proactive, We sent an email to our users stating the Internet was down and it would affect all outside services. We listed some of the services that […]
A user called, and requested to be setup on a computer that wasn’t their normal one. (This is a standard scenario at my company) I asked if they had logged in yet, and they stated NO, and that they were logged in as (Insert Random Username Here). Then the user asked if they should log […]
A user just called up for support. She had received an e-mail with an attachment, and every time she double-clicked on the Excel attachment, a spreadsheet kept popping up and getting in her way. A spreadsheet. A. Freaking. EXCEL. Spreadsheet. It was the attachment she ‘couldn’t’ open because a spreadsheet kept getting in her way. […]
This one is no joke just happened to me yesterday User: “what’s wrong with Excel? no matter what I try to print from my email prints.” Tech: “Is it just excel files you can’t print?” (sadly I know I need to ask the question) User: “Nope same with Word and PDF files to.” Submitted by […]
Tech: “Ok sir I think we will need to turn off your computer please hold the power button down until all the lights go out.” User: “ok done, now what.” Tech: “Just to make sure all the lights and noises have stopped coming out of your computer?” User: “I still hear the fan noise and the […]
Typical phone tree in tech support land: Please press 1 to be placed on hold for 1 hour, then return to this menu Please press 2 to be disconnected after random hold time Please press 3 to go to another menu that is just as useless Please press 4 to leave a callback number that […]
A few weeks ago, one of the other technicians in the IT department left his computer unlocked when he left. We are never supposed to do this even though the IT department is behind locked doors. To teach each other a lesson when this happens, we mess with the persons computer. This gets worse for […]
Back in the prehistoric days of computing when monitors were still tube, and before people could verify things easily on the Internet, I had a user that we’ll just call “B”. B believed anything you told her about computers. One day her monitor turned off, and she called me up. I went over there and […]