Phone Tree
wolfee182

Typical phone tree in tech support land:

  • Please press 1 to be placed on hold for 1 hour, then return to this menu
  • Please press 2 to be disconnected after random hold time
  • Please press 3 to go to another menu that is just as useless
  • Please press 4 to leave a callback number that we will ignore
  • At any time you may press * or # to repeat these options

Your call is important to us!

Unlocked Computer fun
wolfee182

A few weeks ago, one of the other technicians in the IT department left his computer unlocked when he left. We are never supposed to do this even though the IT department is behind locked doors. To teach each other a lesson when this happens, we mess with the persons computer.   This gets worse for each offense, until the person learns to lock their computer when they leave their desk.

This Technician DESPISES Trump (I can’t think of a  better word), so I changed his wall paper to a picture of Trump. (this was only his first offense)

Lol, he hasn’t t made that mistake again.

Submitted by wolfee182

Monitor Issues from Solar Flares
wolfee182

Back in the prehistoric days of computing when monitors were still tube, and before people could verify things easily on the Internet, I had a user that we’ll just call “B”.

B believed anything you told her about computers. One day her monitor turned off, and she called me up. I went over there and found she had bumped the power cord out of the power strip. So I plugged it back in, no problem. When the monitor came back up, she asked what had happened. I told her that solar flares had knocked out her power. She asked how she could stop that from happening again. I let her know that many people made tin foil hats to prevent things like that from happening if they thought the government was reading their minds, and then I left.

Fast-forward about a week. I get another call to go to her department. When I walk in, I see that she has indeed made a tinfoil hat for her monitor, and even rearranged her desk to accommodate it. That monitor and hat followed her around to two other departments before we upgraded to flat screens. It took awhile to convince her that flat panels don’t need solar flare protection…

Submitted by James M.

Wireless Monitoring Monitor
wolfee182

I like to keep spare monitors and such around my desk. One day a user walks in and asks how we knew she had gone to a ‘bad’ website. We didn’t really know, our firewall just blocked her and gave her a small warning…. but I saw no reason to let her know that. I pointed to the two unplugged monitors laying around my desk and said that they were set up to do pop-ups with a message when users do things they shouldn’t. She pointed to one that obviously had no cords going to it (not even power). I said, very seriously, that it monitored the “wireless” portion of our network.

To this day, she still stares at those monitors in apprehension whenever she comes into our offices. I don’t even need them there anymore, but the look on her face makes them a permanent fixture of my office.

Submitted by James M.