So, one day I’m talking to a member of our accounting team and she asks me if we’ve resolved the issue with the fax machine in a nearby unit. Now, as the operations lead for my team, I assign most of the tickets that come into the help desk – so I’m usually aware of […]
Got a call from a user yesterday right around closing time because of course I did, and of course, it was an emergency, and of course, they called right when I was on a conference call with $majorClient which went well into the evening, so I told $user that I’d have to get to them […]
So, we have a new building on the way to replace one that’s very outdated. One day, we get an e-mail from some clerical person who’s putting together a phone list for the new building, asking if the everyone will keep their numbers after the move or if they will change. Immediately, about 50 sarcastic […]
I got a ticket from someone who works close enough to the IT department that they are even considered to be IT. Their position is to actually be the go between from IT to a LAB, with a heavier presence on the IT Side. This individual asked us to fix their work email configuration because […]
So a user called up and said that he had moved offices and was just trying to get set up at the new location on a computer that was already there. Common occurrence. I remoted in and set him up just fine. At that point, he asks if his second monitor will start working. I […]
Got a call from a manager who was unable to log into our finance system. I found this somewhat odd, since the finance app is LDAP-enabled so it uses the same credentials that the user would use to log into his PC on the network. Since he was having issues, my first assumption was that […]
This morning I picked up a call from a user who wanted to know why the press release she had tried to send out got rejected for a bunch of people. My response was that I would need to see the error messages before I could even begin to figure out the problem. So, she […]
OMG I could not make this up if I tried: “Internet is out” “Are there any lights on on the modem?” “Well, no, the outlet isn’t working and we have an electrician coming to look at that, but shouldn’t the internet still be working?” “Um. No. The internet comes from the modem and that sends […]
I got a call this morning from one of my wonderful users. Their laptop wasn’t powering on and nothing was on the screen. This user has had this Laptop and dock setup for a few months now. I asked if she had any lights on it and she said the only light was the one […]