Just One More thing…
wolfee182

We do a lot of support for remote sites. I had a user call in today and asked for a program to be installed on their computer… Then another… Then another… Then Another…

Usually for an install like this, We would have scripted it, Not just do a one off when I am the only person on the Helpdesk, and the phone is ringing off the hook!!!

User Setup
wolfee182

A User called to be setup on the computer they are at and was complaining that “Program Name” wasnt working. When we asked her what the computer name she was at, she told it to us and asked if she needed to be logged in. We said yes, she then said that she needed to call us back because she had to turn the computer on.